- Returns & Refunds
We 're committed to selling high-quality products we hope you 'll enjoy using but we also know that, for one reason or another, there may be a time when you need to exchange or return something you \'ve bought. Please make sure that you check your items carefully before they are used. We also recommend that you keep your receipt or order number, which can be found on your order confirmation or on the delivery packaging, as you might need it as proof of purchase in the event of any after-sales queries
If you are not completely satisfied with your purchase, simply return the items to us in their original condition and packaging within 14 days from the receipt of the order and we will issue a full refund (excluding original delivery charge), or exchange the item to another preferred product of same value.
If you do not wish to change your product with another one, we will give you a voucher with the corresponding amount or refund the amount paid in the same way you paid.
Please return items to the following address:
ENGINO TOY SYSTEMS LIMITED,
4 Capricorn Centre, Cranes Farm Road,
Basildon, Essex, SS14 3JJ